PRACTICE HOURS
We are an appointment only practice, please no walk ins.
Our business hours are 8:30am - 4:30pm Monday to Friday
We are open on Saturdays via appointment only (times vary)
We are closed between 12pm-1pm Monday to Friday for lunch. We are unavailable via phone & email during this time.
As we are a small business, please know our office hours can vary. If we are unavailable via phone or are closed, please send us an email.
Waitlist
Please be advised that Donna’s books are now closed for the remainder of 2025, however please feel free to contact regarding our waitlist and cancellation list.
Get in Touch
For inquires about services or availability, please feel free to reach out here.
COMPLAINTS MANAGEMENT
If you are anyway dissatisfied with our services, you have the right to make a complaint. We encourage you to address any concerns directly with your psychologist in the first instance so that we can collaboratively develop a solution.
If you do not feel you can do this, depending on the nature of the complaint made, you are also able to make complaint through the Australian Health Practitioner Regulation Agency (AHPRA) or the NDIS Quality and Safeguards Commission.
Information on how to do this can be found on their respective websites:
https://www.ahpra.gov.au/Notifications/Concerned-about-a-health-practitioner.aspx ,